Dear kristina Norred,
Thank you for your review!
First and foremost, we sincerely apologize for any inconvenience or disappointment you may have experienced.
We would also like to kindly clarify that we offer two types of canvas: Wrapped Canvas and Framed Canvas. The Framed Canvas option includes an additional outer frame, which makes the price higher than the Wrapped Canvas option. According to your order details, the Framed Canvas option was selected.
We have just resent you an email regarding your order. Could you please check your inbox as soon as possible?
Thank you for your attention, and we look forward to hearing from you soon.
Best regards,
Ohcanvas Team