Hi April Lewis.
We are so sorry for the inconvenience you have experienced. As per our conversation via email, we would like to confirm that we printed your item correctly with the information provided in your order. If it happens to be any order discrepancies with the final product, we are happy to send a replacement but we will need to have some photos of the actual item to investigate in this issue. Since you did not provide us the photos needed, we are so sorry that we are unable to assist you further. We sent you an email to offer a discount to show our goodwill. Please check and reply to us. We hope for your understanding.
Thank you and best regards,
Ohcanvas Team