Hi Dawn Allender,
First and foremost, we are so sorry that your experience with us was not satisfaction. We would like to confirm that you ordered and 20x24 inch canvas. We made sure to process your order exactly how it was submitted. If your item happens to have any discrepancies, please send us some photos of it via email so we can assist you further. We hope for your understanding.
Thank you and kind regards,
Ohcanvas Team.