Dear Amy,
Thank you for your review.
First and foremost, we sincerely apologize for any inconvenience and disappointment you have experienced.
To have a deeper look into your issue, could you please send us a photo of the item you have received and a photo of the shipping label via our email:support@ohcanvas.com? We will use this information to investigate your request further.
We are waiting for your reply.
Thank you and kind regards,
Ohcanvas Team